Consult IT ! started the implementation process of a quality management system. This process will last 12 months at the end of which, the company should be certified ISO 9001 version 2015.
Since June 2017, Consult IT ! has initiated the implementation of a quality management system, namely the ISO 9001 version 2015 standard. With this process, the company will apply the best practices that are parts of our activity as telecoms consultants.
But what is the ISO 9001 standard? It is a standard that sets out requirements for a quality management system. It helps companies to be more efficient and improve customer satisfaction. The ISO standards are progressive because the quality management system is responsive to the needs of the market. In fact, the ISO 9001 standard moved from the version 2008 to version 2015 standard and Consult IT! is part of this last version. The ISO 9001 version 2015 standard builds on seven quality management principles Consult IT! is committed to apply. These principles are customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision-making and relationship management with interested parties. Implementing this quality management system will help our company :
– Put our customers first, making sure we consistently meet their needs and exceed their expectations
– Assess the overall context of our organization to clearly state objectives and identify new business opportunities
– Work in a more efficient way as all our processes will be aligned and understood by everyone in the company
– Meet the necessary statutory and regulatory requirements
– Identify and address the risks associated with our activity as telecoms consultant.
With the integration of the quality management system, the customer is the focus of our company because meeting his needs and exceeding his expectations are the main concerns of Consult IT!. In order to reach that objective, we pay particular attention to our staff as suggested by the ISO 9001 standard. This fact will help us identify and exceed our partnersâ€™ expectations by improving the quality of our services. This quality approach started a month ago and is scheduled to last one year. At the end of the process, a certificate will be delivered to Consult IT! by an international accredited organization. This organization will certify the good practices developed by our company when carrying out its activities.
Consult IT ! has 10 years of experience and covers 47 countries in Africa. The company has already helped type approved thousands of pieces of equipment and it has undertaken several dozens of research projects. Today, Consult IT! works with increasingly demanding partners coming from different countries. Concerned with the satisfaction of each and every one of them, we have decided to implement this quality management system. We will optimize our quotation requests and improve the processing of your approval applications while taking into account your different concerns.